Returns & Refunds.

FREE RETURNS

LiftRam offers free return shipping for eligible returns. We do not charge a return shipping fee for a return approved under this policy. After you contact support, LiftRam will provide the instructions for a no-charge authorized return shipment. Heavy equipment may require freight collection or special handling; do not ship a lift back or pay a carrier without a return authorization.

14-DAY RETURN WINDOW

LiftRam accepts return requests within 14 calendar days after the order is delivered. You may request a return by contacting our support team, including for a change of mind. Return shipping is free for returns processed under this policy, with no return-shipping charge or restocking fee. Please keep the lift, its components, and accessories available for inspection and follow the return instructions we provide. If equipment has already been assembled or installed, contact us before attempting to disassemble or ship it for safety guidance. Applicable consumer rights for defective or incorrectly supplied goods are not limited by this voluntary 14-day policy.

STARTING A RETURN

1. Contact support@liftram.com or 866-799-4383 with your order number and model.
2. Explain the return reason and provide photos of any reported defect or transport damage if practical.
3. Wait for a return authorization, proper freight handling instructions and an approved return location.
4. Retain tracking information and proof of return.

REFUNDS & RESTOCKING

Following receipt and inspection of your authorized return, LiftRam will initiate a refund to the original method of payment and notify you of the outcome. There is no return-shipping or restocking fee on an accepted return, whether the reason is a product problem or a change of mind. The payment provider or bank may take additional time to post the refund after it has been initiated. For the current status of a refund, email support@liftram.com or call 866-799-4383.

Refund processing is subject to inspection of the returned equipment, and a fixed number of business days from receipt has not yet been confirmed. Refund processing time depends on approval, inspection, and the payment provider. Contact support for an update on a specific return.

RETURN METHOD & DESTINATION

Returns are arranged through LiftRam support, not by sending heavy equipment to the business contact address. Once you provide your order details, we will give you the authorized return location and the proper carrier or freight-collection instructions. For an accepted return, standard return freight is paid by LiftRam.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Contact us promptly. Do not install or operate a damaged vehicle lift until inspected by a qualified professional. Applicable manufacturer warranties and consumer protection rights are separate from any voluntary return policy.